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A CROSSCHQ CUSTOMER CASE STUDY
DISH Network tracks Quality of Hire as a consistent, reliable KPI
About DISH Network
DISH Network, is a leading satellite tv and wireless provider, ranked #1 in customer satisfaction by J.D. Power. DISH is an organization that strives for innovation with an unshakable desire to win.
Recently acquired by EchoStar, DISH is a growing telecom company that employs more than 14,000 people in the US. DISH is a public company with an annual revenue of $17 billion and provides services to over 17 million customers.
Industry:
Telecommunications
HQ Location:
Englewood, CO
Company Size:
14,000+
The Solution
Crosschq’s Insights solution allowed DISH leaders to consolidate their data sources into one source of truth. They also implemented Crosschq Voice to gather additional data points along the candidate and new hire lifecycle.
By leveraging Crosschq’s Quality of Hire learning model (“Q”) to construct unique measurements specific to their organization, they were able to build a powerful dashboard to extract QoH insights from six metrics important to DISH: retention, performance, potential, engagement, rehirability, and culture fit, aka “the DISH way”.
The dashboard segmented QoH measures by interviewer, candidate source, job location, hiring manager, department, job title and more.
Finally able to connect the dots, DISH gained visibility into what was truly impacting Quality of Hire. With this new information, they were able to emphasize accountability across departments and further identify programs to improve Quality of Hire.
Crosschq has provided them what was before nearly impossible to build: a consistent tracking and reporting on Quality of Hire across the organization.
Crosschq increased our Quality of Hire by
34% through advanced analytics
and pre-hire candidate
reference checking."
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